{"title":"Rollz","description":"\u003cp\u003eTrueMobility Direct is an authorized Rollz dealer. Rollz is a Dutch design company best known for the Rollz Motion — a rollator walker that converts into a transport chair in seconds — alongside the featherweight carbon Rollz Air, the aluminium Rollz Flow, the shopping-bag Rollz Flex and the Motion Rhythm, built with laser, sound and vibration cues for people living with Parkinson's.\u003c\/p\u003e\u003cp\u003eEvery Rollz we carry ships free to the 48 contiguous states from Rollz's California warehouse, with a 5-year frame guarantee and 24 months of cover for the first owner. If a covered part fails, Rollz ships the replacement straight to you — you can fit it yourself or use a local bike shop, and we handle the claim.\u003c\/p\u003e\u003cp\u003e\u003cstrong\u003eQuestions about Rollz?\u003c\/strong\u003e Our team is ready to help you pick the right size — Rollz sizing is unusually specific, and the small frame genuinely fits people the regular does not. Call \u003cstrong\u003e(888) 815-6332\u003c\/strong\u003e — 8 AM–8 PM ET, seven days a week.\u003c\/p\u003e","products":[{"product_id":"rollz-motion-2-rollator-transport-chair","title":"Rollz Motion² Rollator \u0026 Transport Chair","description":"\u003cp\u003eThe Rollz Motion² is a rollator walker and a transport chair in one. Walk behind it with the handles set to your height, then when you need to rest, flip the seat, clip on the wheelchair package and be pushed — the change takes seconds and needs no tools.\u003c\/p\u003e\u003cul\u003e\n\u003cli\u003eTwo products in one — a stable four-wheel rollator that converts into a transport chair in seconds\u003c\/li\u003e\n\u003cli\u003eInverted handles keep you walking upright inside the frame, not stooped behind it\u003c\/li\u003e\n\u003cli\u003e275 lb weight capacity on an award-winning Dutch-designed aluminium frame\u003c\/li\u003e\n\u003cli\u003eLarge 12″ rear wheels with soft tires roll over cobbles, grass and curbs\u003c\/li\u003e\n\u003cli\u003eCurb assistant helps you cross doorsteps and kerbs without lifting\u003c\/li\u003e\n\u003cli\u003eFolds to 12¼″ wide — fits almost any car trunk\u003c\/li\u003e\n\u003cli\u003eHeight-adjustable ergonomic hand grips and adjustable footrests\u003c\/li\u003e\n\u003cli\u003eRegular and small sizes so the seat and handles match the user, not the average\u003c\/li\u003e\n\u003c\/ul\u003e\u003ch3\u003eSpecifications\u003c\/h3\u003e\u003ctable\u003e\n\u003ctr\u003e\n\u003ctd\u003e\u003cstrong\u003eWeight capacity\u003c\/strong\u003e\u003c\/td\u003e\n\u003ctd\u003e275 lb\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003e\u003cstrong\u003eRollator weight\u003c\/strong\u003e\u003c\/td\u003e\n\u003ctd\u003e25 lb\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003e\u003cstrong\u003eWheelchair package weight\u003c\/strong\u003e\u003c\/td\u003e\n\u003ctd\u003e7.5 lb\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003e\u003cstrong\u003eUser height\u003c\/strong\u003e\u003c\/td\u003e\n\u003ctd\u003e5′3″–6′2¾″ (regular) · 4′11″–6′¾″ (small)\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003e\u003cstrong\u003eSeat height\u003c\/strong\u003e\u003c\/td\u003e\n\u003ctd\u003e21¾″ (regular) · 19½″ (small)\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003e\u003cstrong\u003eHandle height range\u003c\/strong\u003e\u003c\/td\u003e\n\u003ctd\u003e33⅞″–38½″ (regular) · 31⅞″–36⅔″ (small)\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003e\u003cstrong\u003eWheelchair seat\u003c\/strong\u003e\u003c\/td\u003e\n\u003ctd\u003e16½″ × 17¾″\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003e\u003cstrong\u003eOverall width\u003c\/strong\u003e\u003c\/td\u003e\n\u003ctd\u003e26⅜″\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003e\u003cstrong\u003eWidth folded\u003c\/strong\u003e\u003c\/td\u003e\n\u003ctd\u003e12¼″\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003e\u003cstrong\u003eWheels\u003c\/strong\u003e\u003c\/td\u003e\n\u003ctd\u003e8″ front \/ 12″ rear\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003c\/table\u003e\u003ch3\u003eShipping \u0026amp; Delivery\u003c\/h3\u003e\u003cp\u003eShips \u003cstrong\u003efree to the 48 contiguous states\u003c\/strong\u003e from Rollz’s California warehouse by UPS, in a Rollz box. Typical order-to-door time: \u003cstrong\u003eWest Coast 5–6 working days · Central US 6–8 · East Coast 8–10\u003c\/strong\u003e. Tracking is emailed as soon as it ships.\u003c\/p\u003e\u003ch3\u003eWarranty\u003c\/h3\u003e\u003cp\u003eRollz covers the \u003cstrong\u003eframe for 5 years\u003c\/strong\u003e and the complete rollator for \u003cstrong\u003e24 months from purchase\u003c\/strong\u003e for the first owner. Accessories are covered for 6 months.\u003c\/p\u003e\u003cp\u003eIf a fault is covered, \u003cstrong\u003eRollz ships the replacement part directly to you\u003c\/strong\u003e. You can fit it yourself, or take the rollator to a local bike or e-bike repair shop — there is nothing to send back to us and no service appointment to arrange. Labor is not covered. We coordinate every claim as your single point of contact.\u003c\/p\u003e\u003cp\u003eKeep your receipt: warranty claims need the purchase date and the serial number.\u003c\/p\u003e\u003ch3\u003eReturns\u003c\/h3\u003e\u003cp\u003eReturns need prior authorization. \u003cstrong\u003eRequest one within 14 days of delivery\u003c\/strong\u003e, with the rollator unused and in its original box with the original packaging. Once Rollz issues the RMA, the item must be back with them \u003cstrong\u003ewithin 30 days of your purchase date\u003c\/strong\u003e — that clock runs from purchase, not from the RMA, so request the return as early as you can. A 15% restocking fee and return shipping are deducted from your refund. Items sent back without an RMA are refused.\u003c\/p\u003e\u003cp\u003eIf your order arrives damaged or incorrect, tell us within 14 days — Rollz issues a prepaid label and ships a replacement once it is received, at no cost to you.\u003c\/p\u003e\u003ch3\u003eQuestions about Rollz?\u003c\/h3\u003e\u003cp\u003eCall or chat with our team — as an authorized Rollz dealer we can help you pick the right size, confirm current lead times, and handle warranty claims end to end.\u003c\/p\u003e","brand":"Rollz","offers":[{"title":"Island Blue \/ Regular","offer_id":49159639990372,"sku":"2010RM0021","price":1399.0,"currency_code":"USD","in_stock":true},{"title":"Matt Black \/ Regular","offer_id":49159640023140,"sku":"2010RM0022","price":1399.0,"currency_code":"USD","in_stock":true},{"title":"Dark Purple \/ Regular","offer_id":49159640055908,"sku":"2010RM0023","price":1399.0,"currency_code":"USD","in_stock":true},{"title":"Pebble White \/ Regular","offer_id":49159640088676,"sku":"2010RM0020","price":1399.0,"currency_code":"USD","in_stock":true},{"title":"Island Blue \/ Small","offer_id":49159640121444,"sku":"2011RM0021","price":1399.0,"currency_code":"USD","in_stock":true},{"title":"Matt Black \/ Small","offer_id":49159640154212,"sku":"2011RM0022","price":1399.0,"currency_code":"USD","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0686\/3241\/2260\/files\/rollz-motion-2-rollator-transport-chair-01.webp?v=1788624841"},{"product_id":"rollz-motion-performance-all-terrain-rollator","title":"Rollz Motion Performance All-Terrain Rollator \u0026 Transport Chair","description":"\u003cp\u003eThe Motion Performance is the Rollz Motion built for rougher ground. Air-filled tires on larger rear wheels soak up gravel, grass, sand and cobbles, so a forest path or a beach boardwalk stops being a reason to stay home. 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Typical order-to-door time: \u003cstrong\u003eWest Coast 5–6 working days · Central US 6–8 · East Coast 8–10\u003c\/strong\u003e. Tracking is emailed as soon as it ships.\u003c\/p\u003e\u003ch3\u003eWarranty\u003c\/h3\u003e\u003cp\u003eRollz covers the \u003cstrong\u003eframe for 5 years\u003c\/strong\u003e and the complete rollator for \u003cstrong\u003e24 months from purchase\u003c\/strong\u003e for the first owner. Accessories are covered for 6 months.\u003c\/p\u003e\u003cp\u003eIf a fault is covered, \u003cstrong\u003eRollz ships the replacement part directly to you\u003c\/strong\u003e. You can fit it yourself, or take the rollator to a local bike or e-bike repair shop — there is nothing to send back to us and no service appointment to arrange. Labor is not covered. We coordinate every claim as your single point of contact.\u003c\/p\u003e\u003cp\u003eKeep your receipt: warranty claims need the purchase date and the serial number.\u003c\/p\u003e\u003ch3\u003eReturns\u003c\/h3\u003e\u003cp\u003eReturns need prior authorization. \u003cstrong\u003eRequest one within 14 days of delivery\u003c\/strong\u003e, with the rollator unused and in its original box with the original packaging. Once Rollz issues the RMA, the item must be back with them \u003cstrong\u003ewithin 30 days of your purchase date\u003c\/strong\u003e — that clock runs from purchase, not from the RMA, so request the return as early as you can. A 15% restocking fee and return shipping are deducted from your refund. Items sent back without an RMA are refused.\u003c\/p\u003e\u003cp\u003eIf your order arrives damaged or incorrect, tell us within 14 days — Rollz issues a prepaid label and ships a replacement once it is received, at no cost to you.\u003c\/p\u003e\u003ch3\u003eQuestions about Rollz?\u003c\/h3\u003e\u003cp\u003eCall or chat with our team — as an authorized Rollz dealer we can help you pick the right size, confirm current lead times, and handle warranty claims end to end.\u003c\/p\u003e","brand":"Rollz","offers":[{"title":"Jungle Green \/ Regular","offer_id":49159640973412,"sku":"2010RM0014","price":1699.0,"currency_code":"USD","in_stock":true},{"title":"Ruby Red \/ Regular","offer_id":49159641006180,"sku":"2010RM0030","price":1699.0,"currency_code":"USD","in_stock":true},{"title":"Jungle Green \/ Small","offer_id":49159641038948,"sku":"2011RM0014","price":1699.0,"currency_code":"USD","in_stock":true},{"title":"Ruby Red \/ Small","offer_id":49159641071716,"sku":"2011RM0030","price":1699.0,"currency_code":"USD","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0686\/3241\/2260\/files\/rollz-motion-performance-all-terrain-rollator-01.webp?v=1788624841"},{"product_id":"rollz-motion-rhythm-parkinsons-rollator","title":"Rollz Motion Rhythm Rollator for Parkinson’s","description":"\u003cp\u003eThe Motion Rhythm is a Rollz Motion with a cueing module built for people who freeze while walking. A laser line projected on the floor, a rhythmic sound and vibrating handles give the visual, audible and physical cues that help restart a step.\u003c\/p\u003e\u003cul\u003e\n\u003cli\u003eLaser line projected ahead of you — a visual cue to step over when walking freezes\u003c\/li\u003e\n\u003cli\u003eThree cue types: laser line, rhythmic sound and vibrating hand grips\u003c\/li\u003e\n\u003cli\u003eControlled from a button in the handle, and configurable in the free Rollz app (iOS and Android)\u003c\/li\u003e\n\u003cli\u003eEverything the Rollz Motion does — converts to a transport chair in seconds\u003c\/li\u003e\n\u003cli\u003e275 lb weight capacity\u003c\/li\u003e\n\u003cli\u003eFolds to 12¼″ wide for the car\u003c\/li\u003e\n\u003c\/ul\u003e\u003ch3\u003eSpecifications\u003c\/h3\u003e\u003ctable\u003e\n\u003ctr\u003e\n\u003ctd\u003e\u003cstrong\u003eWeight capacity\u003c\/strong\u003e\u003c\/td\u003e\n\u003ctd\u003e275 lb\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003e\u003cstrong\u003eRollator weight\u003c\/strong\u003e\u003c\/td\u003e\n\u003ctd\u003e25.55 lb\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003e\u003cstrong\u003eUser height\u003c\/strong\u003e\u003c\/td\u003e\n\u003ctd\u003e5′ 3″ – 6′ 3″\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003e\u003cstrong\u003eSeat height\u003c\/strong\u003e\u003c\/td\u003e\n\u003ctd\u003e21½″\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003e\u003cstrong\u003eHandle height range\u003c\/strong\u003e\u003c\/td\u003e\n\u003ctd\u003e34–39″\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003e\u003cstrong\u003eOverall width\u003c\/strong\u003e\u003c\/td\u003e\n\u003ctd\u003e26″\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003e\u003cstrong\u003eWidth folded\u003c\/strong\u003e\u003c\/td\u003e\n\u003ctd\u003e12¼″\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003e\u003cstrong\u003eWheels\u003c\/strong\u003e\u003c\/td\u003e\n\u003ctd\u003e8″ front \/ 12″ rear\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003c\/table\u003e\u003ch3\u003eShipping \u0026amp; Delivery\u003c\/h3\u003e\u003cp\u003eShips \u003cstrong\u003efree to the 48 contiguous states\u003c\/strong\u003e from Rollz’s California warehouse by UPS, in a Rollz box. Typical order-to-door time: \u003cstrong\u003eWest Coast 5–6 working days · Central US 6–8 · East Coast 8–10\u003c\/strong\u003e. Tracking is emailed as soon as it ships.\u003c\/p\u003e\u003ch3\u003eWarranty\u003c\/h3\u003e\u003cp\u003eRollz covers the \u003cstrong\u003eframe for 5 years\u003c\/strong\u003e and the complete rollator for \u003cstrong\u003e24 months from purchase\u003c\/strong\u003e for the first owner. Accessories are covered for 6 months. On the Rhythm specifically, the cueing module is covered for 24 months, the vibrating hand grips for 12 months and the module battery for 12 months.\u003c\/p\u003e\u003cp\u003eIf a fault is covered, \u003cstrong\u003eRollz ships the replacement part directly to you\u003c\/strong\u003e. You can fit it yourself, or take the rollator to a local bike or e-bike repair shop — there is nothing to send back to us and no service appointment to arrange. Labor is not covered. We coordinate every claim as your single point of contact.\u003c\/p\u003e\u003cp\u003eKeep your receipt: warranty claims need the purchase date and the serial number.\u003c\/p\u003e\u003ch3\u003eReturns\u003c\/h3\u003e\u003cp\u003eReturns need prior authorization. \u003cstrong\u003eRequest one within 14 days of delivery\u003c\/strong\u003e, with the rollator unused and in its original box with the original packaging. Once Rollz issues the RMA, the item must be back with them \u003cstrong\u003ewithin 30 days of your purchase date\u003c\/strong\u003e — that clock runs from purchase, not from the RMA, so request the return as early as you can. A 15% restocking fee and return shipping are deducted from your refund. Items sent back without an RMA are refused.\u003c\/p\u003e\u003cp\u003eIf your order arrives damaged or incorrect, tell us within 14 days — Rollz issues a prepaid label and ships a replacement once it is received, at no cost to you.\u003c\/p\u003e\u003ch3\u003eQuestions about Rollz?\u003c\/h3\u003e\u003cp\u003eCall or chat with our team — as an authorized Rollz dealer we can help you pick the right size, confirm current lead times, and handle warranty claims end to end.\u003c\/p\u003e","brand":"Rollz","offers":[{"title":"Matt Black","offer_id":49159641104484,"sku":"2015RM0001","price":1999.0,"currency_code":"USD","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0686\/3241\/2260\/files\/rollz-motion-rhythm-parkinsons-rollator-01.webp?v=1788624841"},{"product_id":"rollz-motion-electric-2-rollator-power-chair","title":"Rollz Motion Electric 2.0 Rollator \u0026 Power Wheelchair","description":"\u003cp\u003eThe Motion Electric 2.0 walks with you as a rollator, then becomes a powered wheelchair when you have gone as far as you can. Clip on the wheelchair package, sit down, and the motors take over — the same chassis, now driven rather than pushed.\u003c\/p\u003e\u003cul\u003e\n\u003cli\u003eRollator and electric wheelchair in one — no second device to store or transport\u003c\/li\u003e\n\u003cli\u003eTwo 120 W motors, up to 9.3 miles on a charge, 3.7 mph top speed\u003c\/li\u003e\n\u003cli\u003eRemovable 24 V 12.5 Ah battery\u003c\/li\u003e\n\u003cli\u003eAttendant-friendly: handles adjust 33″–38″ in wheelchair mode, 34¾″–39″ as a rollator\u003c\/li\u003e\n\u003cli\u003eFolds to 18⅛″ wide\u003c\/li\u003e\n\u003cli\u003eCushioned 21½″ × 16½″ × 17¾″ seat with adjustable footrests\u003c\/li\u003e\n\u003c\/ul\u003e\u003ch3\u003eSpecifications\u003c\/h3\u003e\u003ctable\u003e\n\u003ctr\u003e\n\u003ctd\u003e\u003cstrong\u003eRollator weight\u003c\/strong\u003e\u003c\/td\u003e\n\u003ctd\u003e54.6 lb (including battery)\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003e\u003cstrong\u003eElectric wheelchair weight\u003c\/strong\u003e\u003c\/td\u003e\n\u003ctd\u003e62.1 lb\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003e\u003cstrong\u003eWheelchair package weight\u003c\/strong\u003e\u003c\/td\u003e\n\u003ctd\u003e7.5 lb\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003e\u003cstrong\u003eUser height\u003c\/strong\u003e\u003c\/td\u003e\n\u003ctd\u003e5′3″ – 6′3″\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003e\u003cstrong\u003eWheelchair seat (H × D × W)\u003c\/strong\u003e\u003c\/td\u003e\n\u003ctd\u003e21½″ × 16½″ × 17¾″\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003e\u003cstrong\u003eRollator handle height\u003c\/strong\u003e\u003c\/td\u003e\n\u003ctd\u003e34¾″ – 39″\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003e\u003cstrong\u003eWheelchair handle height\u003c\/strong\u003e\u003c\/td\u003e\n\u003ctd\u003e33″ – 38″\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003e\u003cstrong\u003eUnfolded (D × W)\u003c\/strong\u003e\u003c\/td\u003e\n\u003ctd\u003e45⅓″ × 29½″\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003e\u003cstrong\u003eWidth folded\u003c\/strong\u003e\u003c\/td\u003e\n\u003ctd\u003e18⅛″\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003e\u003cstrong\u003eMotors\u003c\/strong\u003e\u003c\/td\u003e\n\u003ctd\u003e2 × 120 W (DC24V)\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003e\u003cstrong\u003eBattery\u003c\/strong\u003e\u003c\/td\u003e\n\u003ctd\u003e24 V, 12.5 Ah\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003e\u003cstrong\u003eRange\u003c\/strong\u003e\u003c\/td\u003e\n\u003ctd\u003eUp to 9.3 miles\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003e\u003cstrong\u003eMaximum speed\u003c\/strong\u003e\u003c\/td\u003e\n\u003ctd\u003e3.7 mph\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003c\/table\u003e\u003ch3\u003eShipping \u0026amp; Delivery\u003c\/h3\u003e\u003cp\u003eShips \u003cstrong\u003efree to the 48 contiguous states\u003c\/strong\u003e from Rollz’s California warehouse by UPS, in a Rollz box. 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Items sent back without an RMA are refused.\u003c\/p\u003e\u003cp\u003eIf your order arrives damaged or incorrect, tell us within 14 days — Rollz issues a prepaid label and ships a replacement once it is received, at no cost to you.\u003c\/p\u003e\u003ch3\u003eQuestions about Rollz?\u003c\/h3\u003e\u003cp\u003eCall or chat with our team — as an authorized Rollz dealer we can help you pick the right size, confirm current lead times, and handle warranty claims end to end.\u003c\/p\u003e","brand":"Rollz","offers":[{"title":"Matt Black","offer_id":49159641301092,"sku":"2010RE0002","price":3999.0,"currency_code":"USD","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0686\/3241\/2260\/files\/rollz-motion-electric-2-rollator-power-chair-01.webp?v=1788624915"},{"product_id":"rollz-air-carbon-rollator","title":"Rollz Air Carbon Fiber Rollator","description":"\u003cp\u003eThe Rollz Air is a carbon fiber rollator that weighs about as much as a full kettle — from 10.9 lb — and still carries up to 385 lb. 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We coordinate every claim as your single point of contact.\u003c\/p\u003e\u003cp\u003eKeep your receipt: warranty claims need the purchase date and the serial number.\u003c\/p\u003e\u003ch3\u003eReturns\u003c\/h3\u003e\u003cp\u003eReturns need prior authorization. \u003cstrong\u003eRequest one within 14 days of delivery\u003c\/strong\u003e, with the rollator unused and in its original box with the original packaging. Once Rollz issues the RMA, the item must be back with them \u003cstrong\u003ewithin 30 days of your purchase date\u003c\/strong\u003e — that clock runs from purchase, not from the RMA, so request the return as early as you can. A 15% restocking fee and return shipping are deducted from your refund. 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