Shipping policy

Free shipping

Standard shipping is free on all orders within the 48 contiguous United States. We do not currently ship to Alaska, Hawaii, US territories, or internationally.

How your order ships

We ship factory-direct — your order goes straight from the manufacturer's warehouse to your door. Larger items (scooters, power wheelchairs, lift chairs) ship by LTL freight, which means:

• The carrier will call you to schedule a delivery appointment. A working phone number is required at checkout.
• Delivery is curbside — the driver brings the item to the end of your driveway on a pallet, not into your home. Plan for someone to be there.
• Upgraded delivery (threshold or white-glove, where available) can be arranged for an additional fee. Ask us before ordering.

Smaller items — walkers, rollators, bath safety — ship by standard parcel carriers.

Timelines

Every product page lists an estimated lead time, and we'll confirm it before you pay.

These are estimates, not guarantees. Freight schedules, manufacturer backorders, and weather all affect timing. If anything slips, we'll tell you — we'd rather give you an honest date than an optimistic one.

Tracking

You'll receive tracking by email as soon as the manufacturer releases the shipment. Freight shipments are tracked by carrier reference number, and we'll walk you through it if it's unfamiliar.

Before you accept delivery

1. Check the carton count against the delivery receipt.
2. Inspect for visible damage.
3. Note any damage on the receipt before signing.
4. Photograph anything that looks wrong.

Signing a clean receipt for a damaged shipment makes freight claims much harder — this one step protects you.

Sales tax

We collect sales tax only in states where we're required to. Where we have no such obligation, no sales tax is added at checkout. Customers remain responsible for any use tax their state requires.